Client Abuse - Emotional, Verbal

                           What is Verbal and Emotional Abuse?

Emotional abuse is any act or use of verbal or other communication, including gestures, by an employee, agent, or contractor to:

• Curse, vilify or degrade a person served
• Threaten a person served with physical or emotional harm

The act or communication must:

• Result in observable distress or harm to the person served
• Be of such a serious nature that a reasonable person would consider it harmful or causing distress.

If you are a victim of Verbal or Emotional Abuse don't be silent. Report it!

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